SoNaAm – Privacy Policy

Last updated: 22 March 2026

This Privacy Policy explains how SoNaAm (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, create an account, or purchase from our online kids’ clothing store.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who we are

SoNaAm is an online shop specialising in kids’ outfits and accessories.
If you have questions about this policy or your data, you can contact us at:

• Email: sonaambestsale@gmail.com

• Website: www.sonaamshop.com

2. What data we collect

We may collect the following types of personal data when you interact with our site:

• Contact details: name, email address, phone number, billing and shipping address.

• Account information: username, password, order history, wishlist.

• Order and payment information: products ordered, payment method, transaction amount (card details are processed securely by third‑party payment providers and are not stored in full on our servers).

• Technical data: IP address, browser type, device information, pages visited, and usage data collected via cookies and similar technologies.

• Communication data: messages you send us by email, contact forms, social media, or reviews you leave on our site.

3. How we use your data

We use your personal data only for specific, legitimate purposes, including:

• Processing and delivering your orders (including payment, shipping, and order confirmations).

• Managing your account and providing customer service.

• Sending important service messages (for example, changes to our terms, order updates, or safety notices).

• Personalising your shopping experience and improving our website and products.

• Sending optional marketing emails or newsletters if you have given consent (you can unsubscribe at any time).

• Preventing fraud, abuse, or illegal activity and complying with legal obligations.

4. Legal bases (for GDPR / EU customers)

If you are in the EU/EEA, we process your personal data under these legal bases:

• Performance of a contract (to process your order and provide customer support).

• Compliance with legal obligations (for example, tax and accounting rules).

• Our legitimate interests (such as improving our services and preventing fraud), provided these interests are not overridden by your rights.

• Your consent (for optional marketing communications and certain cookies).

You can withdraw your consent at any time by using the unsubscribe link or contacting us.

5. Cookies and tracking technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart.

• Analyse site traffic and performance (for example through tools like Google Analytics).

• Support marketing and advertising campaigns (where applicable).

You can manage cookies through your browser settings and, where required, through our cookie banner or preferences tool.

6. How we share your data

We do not sell your personal data. We may share it only with trusted third parties that help us operate our business, for example:

• Payment processors.

• Shipping and logistics partners.

• IT and hosting providers, email and newsletter services, analytics tools.

• Professional advisors (such as accountants or legal consultants) where necessary.

• Authorities or law‑enforcement agencies when required by law.

These service providers are only given the data they need to perform their services and are required to keep it confidential.

If we transfer data outside the EU/EEA, we will take appropriate safeguards as required by law (such as standard contractual clauses).

7. Data retention

We keep your personal data only as long as necessary for the purposes described above, including:

• For orders: generally up to the period required for tax and accounting laws.

• For accounts: as long as your account is active or until you ask us to delete it.

• For marketing: until you unsubscribe or withdraw consent.

We may keep some information in backup archives for a limited time.

8. Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, and unauthorised access, such as SSL encryption on our website, limited access to systems, and secure third‑party payment processing.

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Your rights

Depending on your location (for example under GDPR or similar laws), you may have the right to:

• Access the personal data we hold about you.

• Correct or update inaccurate data.

• Request deletion of your data (subject to legal retention obligations).

• Restrict or object to certain processing.

• Receive a copy of your data in a portable format.

• Withdraw your consent for marketing or certain processing at any time.

To exercise these rights, contact us using the details in section 1. We may ask you to verify your identity before acting on your request.

Children's Data

Our products are for children, but our website is intended for use by adults (parents or guardians). We do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

11. Third‑party websites

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing any personal data.

12. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We recommend checking back regularly. Continued use of the site after changes means you accept the updated policy.

By using the SoNaAm website, you acknowledge that you have read and understood this Privacy Policy.